• Advance Cancellation: If you cancel a booked consultation or site visit at least 24 hours before the scheduled appointment, you may request a full refund or free rescheduling, subject to the booking terms and applicable law.
• Late Cancellation & No-Show: Cancellations made less than 24 hours before the appointment, or missed appointments without prior notice, may be ineligible for a refund, subject to applicable law and any confirmed booking terms.
• Service Changes: Payments for a specific consultation or service cannot automatically be transferred or adjusted towards another service. Please contact us to discuss any requested change.

• Damaged or Incorrect Items: Please notify us within 48 hours of delivery and provide clear photographs or videos of the product and packaging. We will review the issue and arrange an appropriate replacement, refund or other remedy in accordance with the applicable policy and law.
• Change of Mind: Returns for custom-prepared or dispatched Vastu remedies and crystals may be restricted. Eligibility depends on the product, its condition, the stated product terms and applicable consumer rights.
• Return Assistance: Please contact us before sending a product back so that we can explain the applicable return procedure.

Fees for pre-recorded courses, live workshops, downloadable Vastu guides and digital reports may be non-refundable after access or delivery has been provided, where this condition was disclosed before purchase and is permitted by applicable law.

If you experience a payment issue, duplicate charge, missing download or access problem, please contact us so that we can investigate and assist.

Once a refund has been approved, it will generally be initiated through the original payment method used at checkout, where supported by the payment provider. This may include UPI, cards or payment gateways such as Razorpay.

Refunds typically take 5–7 business days after processing to reflect in your account. Actual timelines may vary depending on your bank, payment provider and transaction method.

If the refund has not arrived within the expected timeframe, please contact us with your order or transaction reference.

Cosmic Studio Vastu may revise this Refund & Cancellation Policy to reflect changes in services, business practices or applicable requirements.

Updates will be published on this page with a revised effective or updated date. Where required, changes will apply prospectively or after appropriate notice. We encourage customers to review this policy before making a new booking or purchase.